Quality and Service Issues

It is the company's intention to offer the best service and product that it can to all customers at all times, if you are unhappy with anything please get in touch with us and we will do our very best to rectify any problems. If we have fallen short of your expectations in any way please contact us as soon as possible; nothappy@cliftonphoto.co.uk. We are passionate about getting it right!

Telephone Calls and CCTV

Please note that calls and visits to our offices and studios are recorded for training and security purposes. We do collect telephone numbers from customers for a recommend a friend promotion. Please let the team know to remove the number from our list if you do not want to be contacted. All shoots and viewings are recorded on CCTV as a security and training aid.

Your Data

Your personal data is in safe hands. We only keep data relevant to your dealings with us. We use it to offer you the best service we can and to contact you when needed to keep you informed. We NEVER pass it on to third parties. We are registered with the Information Commissioner's Office for Data Protection under the Data Protection Act 1998. On 25th May 2018 the new GDPR (General Data Protection Regulation) came into force. We will be following these closely to ensure your data is kept as safe in the future as it has been in the past.

When are you open?

Bristol ​ Family appointments available 6 days a week with appointments starting from 9am - 7pm Makeover appointments available 7 days a week with the 3 hour appointments starting from 9am - 5pm ​ Themed appointments on select days Bath ​ Family appointments available Tuesday to Thursday & Saturdays with appointments starting from 9am - 6pm Makeover appointments available on Fridays and selected Sundays with the 3 hour appointments starting from 9am - 5pm ​ Themed appointments on select days Product Collections If you have been notified that your products are ready for collection, come to the studio any time between Tuesday - Saturday from 9am - 5pm (You do not need to make an appointment) Phone lines For bookings & general enquiries call between Monday to Thursday from 9am - 8pm and Friday to Saturday 9am - 5pm

Why do you take a Refundable Booking Deposit?

Every appointment booked at Clifton Photographic Company is subject to a refundable booking deposit. This is taken to ensure that clients arrive on time for scheduled appointments and our diary runs smoothly for the good of all customers and staff. Failure to attend appointments without 72 working hours notice may result in the loss of the deposit. The deposits vary in amount depending on availability. For all the information, including deposit prices, check out our blog Can I cancel my appointment? We understand our customers have busy lives and things often happen that are out of your control, especially with families. Wherever possible, we do ask for 5 working* days notice to move an appointment. Our diary time is very precious and it can sometimes be difficult to get rebooked. We reserve the right to keep booking deposits if you are outside the terms and conditions of your booking. (* working hours or days mean within the working hours of 9-6 Monday to Friday).

Can I get a refund?

Gift shoot experiences bought on our website or from our telesales team are covered by distance selling regulations and there is a 14 day returns policy for a full refund. Please return the gift pack with a covering letter including your name by a secure method. The same applies to gifts bought from the studios. Gift experiences purchased at one of our exhibition stands at a discounted rate are non refundable but may be exchanged. Product orders Viewing room orders are non cancellable. Please be sure that you are happy with your image selection and the terms and conditions on your order form before signing it. You are signing a legally binding contract to produce bespoke work. All viewings are recorded with sound and vision.

Do you run promotional offers?

Yes! We often run promotions in shopping centres and supermarkets. We also have a small telesales team that run a 'recommend a friend' promotion. We offer discounted sessions and from time to time we offer a number of complimentary sessions to introduce new customers to the studio. There is no obligation to buy any images from these sessions but many customers do. Please check the details of any promotional offer you take part in to make sure it is right for you and your budget. Terms and conditions for promotional vouchers can be found here

What are your product prices?

Here at Clifton Photographic, we pride ourselves on being a bespoke framing company who create stunning artwork for your home. Your photographs are going to be on display for years to come so our quality products ensure that your family portriats can be enjoyed by future generations. With style, value and unique design at its core, a complete range of frames, mounts, canvases, blocs and aluminium products provides the ultimate solution to contemporary and traditional presentation alike. To view more about product & prices, select an experience below: Family Makeover Themed Headshots What are my payment plan options? If paying by direct debit, please note that Clifton Photographic Company Ltd has appointed the BACS Approved Direct Debit Bureau, Eazy Collect Services Limited (www.eazycollect.co.uk), to collect your payments and Eazy Collect will be shown on your bank statement. We can also offer consumer credit through Hitachi Finance.

How long will my order take to be produced?

Our goal is to create beautiful artwork that will never date. Products are frames and printed using archival quality materials that will last generations. There is a lot of time, training, equipment and expertise that goes into creating your wall art, photo books and other products. To learn about the whole process from retouch to collection, check out the blog! Orders made in the Bristol studio Makeover orders: 3-5 weeks Family orders: 6-8 weeks Orders made in the Bath studio All orders: 8 weeks We will send you a text & an email when your order is ready for collection!

Who can come to the photo shoot?

This experience is designed to be enjoyed by an individual or together with one other person. Due to the size of the studio and the make up facilities available, we can accomodate a maximum of two people. We often photograph:

• Individuals
• Sisters
• Couples
• Friends
• Mother & Daughter

How do I book a photo shoot?

First, you need to purchase a voucher from our online store, or call us to purchase one over the phone. If you already have a voucher, we have a dedicated team of diary coordinators here to help you find the perfect time & date for your appointment. The team will help you to start planning your shoot. They'll chat with you about ideas you have and give you lots of inspiration for your session. To get started call: 0117 909 8985 Alternatively, request a callback. We know that life can be busy, that's why we try to offer a range of appointment times to fit around hectic scheduals! Appointment times for photo shoots are: Bristol Studio: 9-6 Seven days a week Bath Studio: On Fridays and select Sundays

What should I wear for my photo shoot?

You can have up to 3-5 outfit changes during your session. We recommend making the most of your wardrobe changes to bring a nice variety to your image collection. Think formal, casual, cosplay, stylish, sexy, fun or something completely different! From choosing your outfits to deciding on props - you can get a crash course in planning your makeover shoot over on our blog!

Where is the studio and where can we park?

The Bristol Studio 76 Alma Road, Clifton, Bristol, BS8 2DJ A three minute walk from Clifton Down train station. Just off Whiteladies Road, next to the Clifton Down Shopping Centre. Parking It is permit holder only monday-Friday 9am-5pm but weekends are free. You can park in the Clifton Down Shipping Centre multi-story car park opposite the studio. The Bath Studio 8 Walcot Buildings, London Road, Bath, BA1 6AD A 25 minute walk from Bath train station. Five minute walk from Morrisons on London Road. Parking There is on-road parking directly opposite the studio or at the shoppers car park on Weymouth street.

How much are frames, prints and photo books?

Here at Clifton Photographic, we pride ourselves on being a bespoke framing company who create stunning artwork for your home. Your photographs are going to be on display for years to come so our quality products ensure that your portriats can be enjoyed by future generations. With style, value and unique design at its core, a complete range of frames, mounts, canvases, blocs and aluminium products provides the ultimate solution to contemporary and traditional presentation alike. Learn more about our products and pricing structure here

Is makeup and hair styling included?

Yes! It's what makes this experience so special... Hand yourself over to our experts for a relaxing mini facial. Next, let us make the most of your natural beauty by enhancing your style or simply create a new look, using top of the range make-up products. It's guaranteed to be great hair day too. Sophisticated or scruffy, our restyle will top it off. To start planning the look you want to create on the day, give this a quick read!

Who can come to the photo shoot?

In order for you and your family to get the most out of this experience, we reccommend for all immediate family to attend the photographic session - no one likes being left out! Our large curved infinity wall is the perfect place to photograph large groups, so if you want to gather the grandparents, the aunties, uncles and the cousins for a fun family experience then we'd love to welcome the extended family too! Worried that your kids are too old for a photo shoot? For parents of babies or nursery-schoolers, a family photo shoot is normally on the 'to-do' list. Many people think the experience is only reserved for the days when your kids are small whirlwinds of energy...but we beg to differ. Here are 5 reasons to have a family photo shoot when your kids are teenagers Who needs to come to view the images? Parenting is a powerful partnership and we know how important it is that you make decisions about your home and family together. That's why we always ask for all adults to be present for the viewing element of the experience. To learn more about how to prepare for your viewing session, visit our blog.

How do I book a photo shoot?

First, you need to purchase a voucher from our online store, or call us to purchase one over the phone. If you already have a voucher, we have a dedicated team of diary coordinators here to help you find the perfect time & date for your appointment. The team will help you to start planning your shoot. They'll chat with you about ideas you have and give you lots of inspiration for your session. To get started call: 0117 909 8985 Alternatively, request a callback. We know that family life can be busy, that's why we try to offer a range of appointment times to fit around busy scheduals! Appointment times for photo shoots and viewing sessions are: Bristol Studio: 9-6 Tuesday to Sunday Bath Studio: 9-6 Tuesday to Thursday & Saturdays

What should we wear for our photo shoot?

We know that getting the kids washed, dressed and out the door while avoiding any temper tantrums is an uphill battle. It's a struggle that you could do without on the day of your photoshoot so that's why a little thought and planning can go a long way... From matching outfits & coordinating colours to all the things you should avoid - you can get a crash course in what to wear over on our blog!

Where is the studio and where can we park?

The Bristol Studio 74 Alma Road, Clifton, Bristol, BS8 2DJ A three minute walk from Clifton Down train station. Just off Whiteladies Road, next to the Clifton Down Shopping Centre. Parking It is permit holder only monday-Friday 9am-5pm but weekends are free. You can park in the Clifton Down Shipping Centre multi-story car park opposite the studio. The Bath Studio 8 Walcot Buildings, London Road, Bath, BA1 6AD A 25 minute walk from Bath train station. Five minute walk from Morrisons on London Road. Parking There is on-road parking directly opposite the studio or at the shoppers car park on Weymouth street.

How much are frames, prints and photo books?

Here at Clifton Photographic, we pride ourselves on being a bespoke framing company who create stunning artwork for your home. Your photographs are going to be on display for years to come so our quality products ensure that your family portriats can be enjoyed by future generations. With style, value and unique design at its core, a complete range of frames, mounts, canvases, blocs and aluminium products provides the ultimate solution to contemporary and traditional presentation alike. Learn more about our products and pricing structure here

Why is there a seperate viewing appointment?

Get the tissues ready! This is the part of the experience where you get to see your gorgous family portraits! Your images will be ready from 3 days after your shoot. The reason we require this short time between shoot and viewing is becuase our photographers put a lot of time and care into editing preparing your photographs. Parenting is a powerful partnership and we know how important it is that you make decisions about your home and family together. That's why we always ask for all adults to be present for the viewing element of the experience. We have tweaked our viewing process over the years to make it as enjoyable and informative as possible. We aim for it to be relaxed and consultative. The staff assisting you at your viewing are photographers, simply there to help you make your decision. Your viewing is your chance to purchase your images, people are often surprised just how good they are. Please have a think about your budget and what you might like before your viewing. There is no hard sell, we rely on producing amazing work that you will want to invest in. We can offer interest free payment plans should you wish. To ensure you're fully prepared for you viewing session, give this a quick read!